Refund policy

What is your shop's return policy?

Store credit refunds are available within 7 days from the date of delivery. To be eligible, items must be unused, in original condition, tag-intact condition, and in the original packaging. After receiving the returned item, we will issue store credit for the purchase amount. Shipping costs are non-refundable, and the customer is responsible for return shipping. If you received a damaged or incorrect item, please contact us immediately for assistance.

Non-returnable items?
Unfortunately, Tết Backdrops cannot be returned unless they are defective.

Will you provide a return label if items are damaged or faulty during shipping?

Yes, we will provide a return label for items damaged or faulty during shipping.